Refund policy

HIGH-ART products are made to order. Because each product is produced for the order, HIGH-ART does not accept returns or exchanges for a change of mind, an incorrect size selection, or an incorrect color selection.

If an item arrives damaged, defective, misprinted, or incorrect, contact highart.eth@gmail.com within 30 days of delivery. Include your order number, a description of the issue, and clear photos showing the product and the problem.

HIGH-ART will review the issue with the fulfillment provider and, where the claim qualifies, arrange an appropriate reprint or refund. A return is generally not required for a verified damaged or defective item.

For packages believed to be lost in transit, contact HIGH-ART within 30 days of the estimated delivery date with your order number and tracking information.

Orders returned because of an incorrect address or an unclaimed delivery may require a reshipment charge. Contact HIGH-ART before sending anything back; do not mail a return to the fulfillment provider unless HIGH-ART provides instructions.

Refund timing depends on the resolution and the payment provider. Approved refunds are sent to the original payment method.